Terms, Conditions & Cancellation Policy

Last Updated: Apr 2026

PART I - TERMS & CONDITIONS

Agreement to Terms

By making a reservation at ShivAdya — whether directly, through our website, or via a third-party booking platform — you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms form a binding agreement between you and ShivAdya.

Reservations & Confirmations

  • All reservations are subject to availability and are confirmed only upon receipt of a booking confirmation from ShivAdya or your OTA platform.

  • A valid government-issued photo ID is mandatory for all guests at check-in, as required under Indian law.

  • We reserve the right to refuse or cancel a reservation if fraudulent, misleading, or incomplete information is provided.

  • Bookings made on behalf of third parties remain the responsibility of the person who made the reservation.

Check-In & Check-Out

  • Check-in: 2:00 PM  |  Check-out: 11:00 AM

  • Early check-in and late check-out are subject to availability and may be chargeable.

  • Guests arriving before check-in time are welcome to use common areas and leave luggage.

  • ShivAdya is not responsible for theft or loss of luggage or valuables left in common areas.

Rates & Payments

  • All rates are quoted in Indian Rupees (INR) and include applicable GST unless stated otherwise.

  • Direct bookings require full or partial payment at the time of booking as communicated during the reservation process.

  • We accept UPI, bank transfer, major credit/debit cards, and cash at the property.

  • All charges incurred during the stay must be settled before check-out.

  • ShivAdya is not responsible for currency conversion fees or bank charges applied by your financial institution.

Liability & Damages

  • Guests are financially responsible for any damage caused to the property, furnishings, or equipment during their stay.

  • ShivAdya is not liable for loss, theft, or damage to guest belongings unless caused by proven negligence of our staff.

  • We are not liable for any injury, illness, or accident that occurs during activities or excursions arranged by third parties, even if recommended by us.

  • Our liability is limited to the cost of accommodation paid for the stay in question.

Force Majeure

ShivAdya shall not be held liable for cancellations, delays, or changes caused by events beyond our reasonable control — including but not limited to natural disasters, government orders, landslides, road closures, extreme weather, or public health emergencies. In such cases, we will work with guests in good faith to reschedule or issue credit for a future stay.

Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Kullu, Himachal Pradesh.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

Privacy Concerns?

Reach out to us directly - we take privacy seriously and respond personally.

Email: sales@shivadya.com

Phone: +91 9418005235