Privacy Policy

Last Updated: Apr 2026

“We collect only what we need to give you an exceptional stay. Your data is never sold, never shared with advertisers, and never used for anything outside of your ShivAdya experience.”

Who We Are

ShivAdya is a boutique eco-luxury resort located in Karjan Village, Manali, Himachal Pradesh, India. This Privacy Policy explains how we collect, use, and protect the personal information of our guests, website visitors, and anyone who interacts with us directly or through our booking platforms.

What We Collect

INFORMATION YOU GIVE US

  • Name, email address, phone number, and billing details when making a reservation

  • Government-issued ID details as required by Indian law (for all guests checking in)

  • Dietary preferences, special requests, or accessibility needs you share with us

  • Feedback, reviews, or correspondence you send us

INFORMATION COLLECTED AUTOMATICALLY

  • Device and browser information when you visit our website

  • Pages viewed, time spent, and navigation behaviour (via cookies — see our Cookie Policy)

  • IP address and approximate location for security purposes

FROM THIRD-PARTY PLATFORMS

  • Reservation data from OTA platforms like Booking.com, Airbnb, or MakeMyTrip when you book through them

  • Payment confirmation data from payment processors (we do not store card numbers)

How We Use Your Information

  • To fulfil your reservation — processing bookings, pre-arrival communication, check-in, and billing

  • To personalise your stay — honouring room preferences, dietary needs, and prior guest history

  • To comply with the law — guest register requirements under the Himachal Pradesh Hotels and Lodging Houses Act and national regulations

  • To communicate with you — booking confirmations, pre-stay information, and post-stay follow-ups

  • To improve our service — understanding how guests discover and use our website

  • For safety and security — protecting guests, staff, and property

We do not use your data for automated decision-making or profiling that produces legal or significant effects.

Who We Share Data With

We share your information only when necessary:

  • Payment processors — to complete transactions securely

  • Booking platforms — only the platform through which you booked, and only to manage that booking

  • Government authorities — when legally required (e.g., police verification of guest registers)

  • Service providers — vendors who assist in operating our resort, under strict confidentiality obligations

We never sell, rent, or trade your personal data to any third party for commercial purposes.

Data Retention

We retain guest records for a minimum of 5 years as required by Indian hospitality regulations. Marketing preferences and website behaviour data are held for 12 months from your last interaction. You may request deletion of data we hold beyond legal obligations at any time.

Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of data not required for legal compliance

  • Opt out of marketing communications at any time

  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at sales@shivadya.com. We will respond within 30 days.

Security

We use industry-standard measures to protect your data — encrypted transmission, access controls, and regular security reviews. However, no system is entirely risk-free, and we cannot guarantee absolute security of data transmitted over the internet.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

Privacy Concerns?

Reach out to us directly - we take privacy seriously and respond personally.

Email: sales@shivadya.com

Phone: +91 9418005235